Privacy Policy

Last updated: January 3, 2025

At Heaviside SEO, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Company name and website URL
• Billing information (processed securely through our payment provider)
• Industry and business type

Usage Information

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Content generation history and preferences
• Analytics data through PostHog

2. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process your transactions and send billing information
• Generate customized content for your business
• Send you service updates and marketing communications
• Improve our AI models and service quality
• Respond to your comments and support requests
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Regular security audits and updates
• Limited access to personal information
• Secure password requirements

5. Your Data Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Data Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how you use our Service
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

7. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Supabase (authentication and database)
• PostHog (analytics)
• Sentry (error tracking)
• WordPress (content publishing)
• Various AI providers (OpenAI, Anthropic, DeepSeek)

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (which we do not do).

14. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.